TempusCore support

Have a problem or a question? Write to us at tempuscoreapp@gmail.com. We usually reply within a few days; requests about your data, within one month at most.

Export your data: in the app, Settings → Export your data (JSON or CSV).

Delete your account: in the app, Settings → Delete account and data. It is immediate and deletes everything. If you cannot sign in, write to us from your account's email address. Deleting your account does not cancel an Apple or Google subscription: cancel it first in Settings → your name → Subscriptions (iPhone) or in Google Play; otherwise you will keep paying even though you no longer have an account. All the steps, and what is kept, are in Delete your account.

Report or block someone: long-press a chat message or use “Report” / “Block” on their profile. We review reports within 72 hours at most.

Free stays free: what we offer in the Free plan will not be moved to Pro or Max; if a free feature ever had to change or be withdrawn for technical or legal reasons, we will say so in the app first and will not turn it into a paid feature (terms).

Subscriptions (Pro and Max): they are bought and charged through Apple or Google. To cancel: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments and subscriptions. The plan stays active until the end of the paid period. To ask for a refund or to exercise the right of withdrawal (14 days in the EU and the EEA): with Apple, reportaproblem.apple.com; with Google, from Google Play. If you have paid and the app does not give you the plan, use Settings → Restore purchases or write to us.

Unverified email: if the code does not arrive, check your spam folder and ask for another in Settings → Security; until you verify it you will not be able to connect with a coach or client or use Apple Health.

Inactive accounts: if you do not sign in for 18 months, we email you 60 and 15 days before deleting the account; signing in is enough to keep it.

Analytics and error reports: the app only measures how it is used if you turn on "Help us improve the app" (Settings → Privacy), and error reports can be turned off in the same place. Neither contains health data or anything you type; the servers are in the European Union. Details in the privacy policy, sections 3 and 4. This website uses no cookies and no analytics (legal notice).

Legal texts: Privacy policy · Terms and conditions · Legal notice